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Acumen's response to Covid-19

In response to the ongoing Convid-19 and the Government's social isolation policy we have decided to try and limit the face to face contact for the safety of our clients and staff. Where possible and convenient we suggest meeting online rather than in our office or your premises. To facilitate this we will be using Microsoft Teams for online meetings. Teams is very easy to use and can scale to large numbers of participants. Teams is part of the Office 365 and Microsoft 365 suite of programs. So, if you use Office 365 Business Premium or Essentials, or Microsoft 365 Business you have access to Microsoft Teams as part of your subscription.

If you don't use Office 365 or Microsoft 365 subscriptions you can still access our online meetings using the free Microsoft Teams web app, there is also a free desktop app for windows and free mobile apps for iOS and Android phones.  You can download the app for your device from here: products.office.com/en-au/microsoft-teams/group-chat-software or access the app from your phones app store.

The Microsoft Teams app is really easy to use, join a meeting, share files and for us to share our desktop. Teams provides both voice and video so the experience can be very similar to meeting in person. So, if you miss seeing our face we are happy for you to use video calls in teams. If you would like to use online meetings please let us know when making an appointment or call us if you would like to change your appoint to online instead of face to face.  

We also use Microsoft Teams to provide dedicated file upload sites for clients. If, you don't use a cloud file storage that allows you to share files with us, we can provide you with a dedicated file upload site. So rather than dropping off documents at our office or posting documents in you can send them to us electronically. There are a number of very reasonably priced quality desktop scanners, and multi function printers that provide scanning with document feeders on the market. With a multi function printer and a webcam you can send us documents and meet with us almost like normal. 

We understand that not everyone has access to the internet or their internet service is not very good. So, if you need to provide us with documents and can avoid coming into the office we request you post them to us. 

Where possible some of our staff will be working from home from time to time, where internet speed and security allow this. This should not impact any of the services we provide to our clients. We have some experience with working remotely and already have a number of technologies and security procedures in place to protect client information and your privacy. 

Acumen values our clients, family and friends, so the policies we are implementing are not to cause fear but to do what we can do to limit any risk to our clients, family and friends. These are unusual times, but through technology and courtesy we can go about our lives with as little disruption as possible.